Refund Policy
Refund Policy
Refund Policy
Last Updated: May 2026
This Refund Policy applies to all services provided by The Certified Society, including notary services, apostille processing, immigration form preparation, ITIN/EIN filings, LLC/business formation assistance,
administrative support, translations, document drafting, and mobile/online services.
1. ALL PAYMENTS ARE FINAL
Once a service has been completed—whether or not the resulting document, filing, application, or apostille is
accepted, approved, or recognized by any government agency—NO refunds will be issued.
A service is considered completed once any of the following occurs:
• Documents have been drafted, typed, or prepared at your request.
• Notarial acts have been performed.
• Apostille documents have been submitted to the County Clerk or Secretary of State.
• ITIN/EIN/LLC applications have been prepared or filed.
• Translations have been completed.
• Administrative consulting services have been provided.
2. NO REFUNDS FOR GOVERNMENT REJECTIONS
Government agencies, including but not limited to USCIS, IRS, Texas Secretary of State, County Clerk offices,
foreign consulates, and international authorities, may deny, reject, delay, or return applications or
documents for reasons outside our control. These outcomes do not qualify for refunds.
3. NO REFUNDS FOR CUSTOMER-PROVIDED ERRORS
We prepare documents strictly based on the information you provide.
If errors exist due to inaccurate, incomplete, or incorrect information provided by the client, no refund
will be issued. Revisions or corrections require a new paid service.
4. NO REFUNDS FOR MISSED APPOINTMENTS OR TRAVEL FEES
Travel fees, mobile notary fees, mileage, and convenience fees are non-refundable.
Missed or same-day canceled appointments do not qualify for refunds.
5. NO REFUNDS AFTER DIGITAL DELIVERY
Once a document is delivered electronically (email, text, upload, PDF), the service is considered completed
and no refund will be issued—even if you decide not to use the document afterward.
6. NO REFUNDS FOR SHIPPING OR COURIER DELAYS
We are not responsible for delays, losses, or damages caused by USPS, FedEx, UPS, DHL, or any courier.
Shipping fees are non-refundable.
7. ADDITIONAL SERVICES REQUIRE NEW PAYMENT
Any additional request—such as reprints, corrections, new drafts, new filings, or follow‑up submissions—is
treated as a separate service requiring full payment.
8. NO REFUNDS FOR TIME-BASED SERVICES
Consultations, administrative support, research, document handling, phone calls, or time spent reviewing
documents are non-refundable once the time has been spent.
By booking services with The Certified Society, you acknowledge and agree to this Refund Policy.
Atikur Rahman, Administrative Consultant
+1 (512) 287-0266